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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mike Ricks

Mike Ricks

July 25, 2025

5  out of  5
rating by Mike Ricks
"Casey made switching our insurance and setting up homeowners coverage easy and smooth. He was friendly, responsive, and really took the time to walk us through everything. Highly recommend!"
We responded:
"Thank you for your review, Mike! I'm happy to hear that Casey made the process of switching your insurance and setting up coverage easy and smooth. It's great to know that his friendly and responsive approach made a positive impact. We appreciate your recommendation! Let us know if there's anything else we can assist you with."
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Steven Lohry

July 22, 2025

5  out of  5
rating by Steven Lohry
"Had a great experience, great customer service and helped me find ways to save!"
We responded:
"Thank you for the feedback Steven!"
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Joshua Yang

July 21, 2025

5  out of  5
rating by Joshua Yang
"My friends have recommended them to me. They are very professional. Their customer service is great."
We responded:
"Thank you, Joshua! I'm happy to hear that our professionalism and customer service met your expectations. We appreciate your friends recommending us and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
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Lindy Jones

July 16, 2025

5  out of  5
rating by Lindy Jones
"Highly recommend!"
We responded:
"Thank you, Lindy! I'm happy to know you highly recommend our services. If you ever have any questions or need assistance, feel free to reach out. We’re here to help!"
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Iqilan Stevens

July 9, 2025

5  out of  5
rating by Iqilan Stevens
"My first thought when returning back home to Fairbanks, I was making sure I had proper car insurance since the insurance carrier I had from Missouri did not cover Alaska. I had no second thoughts in coming BACK to State Farm insurance, Matthew Raymond office on Geist. Casey MacCheyne , welcomed me and became my insurance rep. He is very thorough, professional, and knowledgeable in his field. He explained everything in my initial policy set up. His follow-through was just tremendous! I’ve never had that happen to me and actually great timing that my safe n drive beacon came in. I brought that in with me and we properly set it up and he answered my questions quite easily regarding the use of the beacon and the app correlation. I would encourage next tune you need insurance give Matthew Raymond’s branch a call!!"
We responded:
"Thank you, Iqilan, for sharing your experience! I'm delighted to hear that Casey provided such thorough and professional service during your transition back to Fairbanks. It's great to know that he was able to assist with your policy setup and the safe n drive beacon. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Lexi Humphreys

July 9, 2025

5  out of  5
rating by Lexi Humphreys
"Kendal with Matthew Raymonds office is the BEST! If I could give her 6 stars I'd do it in a heartbeat! I would highly recommend Matthew's office to anyone. I called on a Friday afternoon to set up a new policy, and Matthew personally answered the phone within just a few rings. Between him, and Kendal they had my policy set up within a few hours, and even found ways to save me money on other pre existing policies! I ended up switching all my policies over to Matthew's office because his team is responsive, took the time to explain my coverage, established trust, and earned our business. You should definitely call and set up coverage with them today!!"
We responded:
"Thank you for your kind review, I’m happy we were able to help in that. Kendal took great care of you. Please let us know if you need anything else. Have a wonderful day!"
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Katrina Lydon

June 20, 2025

5  out of  5
rating by Katrina Lydon
"5 stars for Matt and his entire team. Through my personal and business life they exceed any and all expectations, are there for support quickly and answer any questions I have"
We responded:
"Katrina, thank you for your wonderful review! I'm happy to know that the team has been able to support you both personally and professionally. Your confidence means a lot to us. If you ever have more questions or need assistance, we're always here to help!"
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Dan Schok

June 19, 2025

5  out of  5
rating by Dan Schok
"It is always fast and easy to work with Matt and his team. Been a customer for a really long time and never had a bad experience."
We responded:
"Thank you Dan, it has been a pleasure working with you since day 1. I appreciate the review and hope you have an awesome Summer!"
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Tia Kraus

June 18, 2025

1  out of  5
rating by Tia Kraus
"If I could leave zero stars, I would! I have water damage to the front of my house and it’s not covered under my premium, after owning a house for 10 years and paying home insurance for 10 years, you would think it would cover water damage…. So odd. They told me I could submit a claim but it would likely be declined, but also included the fact it would likely raise my home insurance if I submit a claim (even if it is declined)."
We responded:
"Hi Tia, we are not claim handlers in the office. The team and I can only discuss the policies and deductibles and help you weigh the pros and cons of whether to file or not file a claim. My understanding of this scenario is it involves rot and there is specific language in the policy to that scenario.We would be happy to send you a copy of the policy booklet."
Profile photo of Miryam Brown-Alsua

Miryam Brown-Alsua

June 11, 2025

5  out of  5
rating by Miryam Brown-Alsua
"Everyone has been great to work with! Thanks for making it as smooth as possible for our family. We really appreciate it :)"
We responded:
"Thank you for the review Miryam, have a wonderful day!"
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cathy curby

June 4, 2025

5  out of  5
rating by cathy curby
"All the staff are friendly, knowledgeable, and a pleasure to work with. They do a wonderful job taking care of all our insurance needs."
We responded:
"Thank you Cathy! We love working with you as well!"
Profile photo of Amanda Prince

Amanda Prince

June 4, 2025

5  out of  5
rating by Amanda Prince
"Great customer service! Helped us with our plan and helped us figure out everything we could do to make it affordable along with adding some life insurance for us!"
We responded:
"Thank you, Amanda! I'm happy to hear that you appreciated our customer service and found our assistance with your plan helpful. It's great that we could make things affordable for you. Let us know if there's anything else we can do for you!"
Profile photo of Brent Love

Brent Love

June 3, 2025

5  out of  5
rating by Brent Love
"The team at Matt Raymond goes above and beyond to meet my needs. I am getting a better deal and better service, what more is there to ask for?"
We responded:
"Brent, we love to hear that! Thank you for being a customer at my agency."
Profile photo of Linda “Alaskan Honey” Brumbelow-Kelley

Linda “Alaskan Honey” Brumbelow-Kelley

June 3, 2025

5  out of  5
rating by Linda “Alaskan Honey” Brumbelow-Kelley
"We love doing Business with Matthew Raymond State farm...they are always up to date on what our needs need to be"
We responded:
"Thank you Linda, we love having you as a customer. I hope you have a great day!"
Profile photo of Keaton Collins

Keaton Collins

May 30, 2025

5  out of  5
rating by Keaton Collins
"Had a good, productive meeting with Kendal! She had clear communication and gave me a better grasp on my auto liability coverage and a policy umbrella. It was a pleasant, refreshing conversation. Thanks Kendal."
We responded:
"Thank you, Keaton, for sharing your experience! I'm glad to hear that Kendal was able to provide clear communication and help you understand your auto liability coverage and policy umbrella. It's wonderful to know that the meeting was both productive and pleasant. If you have any more questions or need further assistance, feel free to reach out to our office."
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Mathew Mund

May 23, 2025

5  out of  5
rating by Mathew Mund
"Very easy to chat with, very knowledgeable, quick to help. I would highly recommend the Matthew Raymond team."
We responded:
"Thank you, Mathew, for your kind words! I'm glad to hear that you found our team easy to chat with and knowledgeable. Your recommendation means a lot to us. If you ever need assistance or have questions, we're here to help!"
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Ashley Kalkman

May 20, 2025

5  out of  5
rating by Ashley Kalkman
"Casey was very thorough going over policies that needed adjusting and also offering money saving options as well! I feel well covered going through State Farm."
We responded:
"Thank you, Ashley! I'm glad to hear that Casey was able to assist you with adjusting your policies and finding money-saving options. It's wonderful to know you feel well covered with us. If you have any more questions or need further assistance, please feel free to reach out anytime."
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Sky Brandt

May 14, 2025

5  out of  5
rating by Sky Brandt
"I like that they’ll meet on Zoom and text any communications. Very responsive and good customer service. I didn’t feel like anyone was trying to sell me anything or convince me of anything. Recommend ."
We responded:
"Hello Sky, I’m very happy that this was your experience and that you were well taken care of."
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William Durnan

May 7, 2025

5  out of  5
rating by William Durnan
"Very professional, friendly and informative service and bundling home owners and auto saved us money! Well done and thank you! Highly recommended!"
We responded:
"Thank you, William, for your kind words! I'm happy to hear that our professional and friendly service, along with the bundling of your insurance, was beneficial for you. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Melinda Royal

Melinda Royal

April 30, 2025

5  out of  5
rating by Melinda Royal
"Matt's office helped us with a transfer from MN to AK. Moving across the country is always hard with lots of details to worry about. Matt's office took care of our client and gave them some much needed piece of mind! We would absolutely recommend their office for all things insurance!"
We responded:
"Thank you Melinda, I’m glad we were able to help with the transfer from Minnesota to Alaska. I know moving can be a stressful time and the team and I really try and make it as easy as possible."
Profile photo of Beezy Bentzen

Beezy Bentzen

April 26, 2025

5  out of  5
rating by Beezy Bentzen
"Casey MacCheyne spent about an hour with me, reviewing my existing auto, homeowner's and umbrella policies with State Farm. I had many questions, which he very patiently and thoroughly answered."
We responded:
"Thank you, Beezy, for sharing your experience! I'm glad to hear that Casey took the time to review your policies and address all your questions thoroughly. It's wonderful to know that our team's dedication made a positive impact. If you have any more questions or need assistance in the future, feel free to reach out!"
Profile photo of Riley Schaefer

Riley Schaefer

April 9, 2025

5  out of  5
rating by Riley Schaefer
"We had a great experience, I highly recommend Matthew Raymond for your insurance needs. Casey was invaluable and made everything quite painless."
We responded:
"Thank you, Riley, for your wonderful feedback! I'm glad to hear that you had a great experience with us. Casey's dedication to making the process smooth is truly appreciated!"
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Jacob Starkey

March 27, 2025

5  out of  5
rating by Jacob Starkey
"Welcoming environment, comfortable atmosphere, and genuine people."
We responded:
"Thank you, Jacob, for your wonderful feedback! I'm happy to know you felt welcomed and comfortable with us. Our team takes pride in creating a genuine and inviting atmosphere. If you ever have any questions or need assistance, feel free to reach out."
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Jim Magoffin

March 21, 2025

5  out of  5
rating by Jim Magoffin
"Matt and the other agents are always patient and professional. They make sure I am properly insured so I don’t have to worry."
We responded:
"Thank you for the review Jim, it means a great deal to the team and I. Have a great weekend!"
Profile photo of Zak Douma

Zak Douma

March 19, 2025

5  out of  5
rating by Zak Douma
"Always quick to answer the phone with a real person. Took time to help me understand each line in my policy."
We responded:
"Thank you Zack, I’m happy to hear about your experience at my agency."