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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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MaryC

June 5, 2026

5  out of  5
rating by MaryC
"We needed a tow, after a break down at 20 below 0. Matthew Raymond State Farm promptly answered the call with simple instructions to get help. They reimbursed our expense (which was covered) promptly upon receipt. With their professional and personal customer relations, our experience with this company relieved the stress that could have been. Matthew Raymond Insurance gets our recommendation with no reservations."
We responded:
"Thank you, MaryC, for sharing your experience! I'm happy to hear that our team could assist you promptly during such a challenging situation. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Nathalie Olds

June 4, 2026

5  out of  5
rating by Nathalie Olds
"Kortni is THE best!!!"
We responded:
"Hey, Nathalie! Thank you for the five-star review. I’m so happy to hear Kortni made such a positive impression. We truly appreciate your support and your kind words about our office."
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Stacey Romero

June 4, 2026

5  out of  5
rating by Stacey Romero
"Kortni was so kind and helpful! I’m happy with the service I received. She walked me through everything and made it easy to buy the right insurance plans for my family."
We responded:
"Thank you for the feedback. I appreciate it and I will share it with Kortni."
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Cathy

May 28, 2026

5  out of  5
rating by Cathy
"After a not-so-great experience with another agent, Emmy from Matt Raymond’s agency was a breath of fresh air! Kind, personable, knowledgeable and welcoming! Answered all of our questions and guided us to make sure all of our needs were met. Matt came out and introduced himself and was extremely friendly as well. 100% recommend this agency. Thank you so much for everything!"
We responded:
"Thank you, Cathy! I'm really happy to hear that Emmy made such a positive impact and that you felt welcomed and well-informed. It's great to know that we could assist you with your insurance needs. We appreciate your recommendation and are grateful to have you with us. Let us know if we can help with anything else!"
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Daniel

May 7, 2026

5  out of  5
rating by Daniel
"Excellent help"
We responded:
"Thank you, Daniel! I'm happy to know you received excellent help from our team. We’re committed to providing top-notch service. Let us know if there's anything else we can assist you with!"
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Brayden Sliger

May 5, 2026

5  out of  5
rating by Brayden Sliger
"Is good"
We responded:
"Thank you, Brayden! I'm glad you're satisfied with our service. If you ever need anything else, feel free to reach out."
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Linda DeFoliart

April 28, 2026

5  out of  5
rating by Linda DeFoliart
"Always on top of things and super efficient"
We responded:
"Thank you, Linda! I'm happy to know you find our service efficient and reliable. Your feedback motivates us to keep delivering top-notch service. Let us know if there's anything else we can assist you with!"
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Rocky Rock

April 27, 2026

5  out of  5
rating by Rocky Rock
"Very awesome people to do business with."
We responded:
"Thank you, Rocky! I'm happy to hear that you find our team awesome to do business with. We strive to provide the best service possible. Let us know if there's anything else we can assist you with!"
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Luke Golden

April 23, 2026

5  out of  5
rating by Luke Golden
"This team is awesome. Super friendly and down to earth. William was very knowledgeable and helpful. I cannot recommend William and this team enough!"
We responded:
"Thank you, Luke! I'm happy to hear that you found our team friendly and approachable. William is indeed a valuable part of our office, and I'm glad he could assist you effectively. We appreciate your recommendation and look forward to helping you with any insurance needs in the future. Let us know if there's anything else we can do for you!"
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Jake Williams

April 21, 2026

5  out of  5
rating by Jake Williams
"Great experience, William was efficient and knowledgeable"
We responded:
"Thank you for the review Jake, I'll share your comments with William. "
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Jenna Williams

April 21, 2026

5  out of  5
rating by Jenna Williams
"Very helpful and willing to explain policies in plain term"
We responded:
"Hi Jenna, I'm glad William explained things and got to know you guys better. "
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Michaela Craft

April 19, 2026

5  out of  5
rating by Michaela Craft
"Best State Farm agent in town!!! The customer service is top notch at Matthew Raymond's office and the products offered are unbeatable."
We responded:
"Thank you so much, Michaela! I'm really happy to know you consider us the best in town. Our team is dedicated to providing top-notch customer service and quality products. Let us know if there's anything else we can do for you!"
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Jeremy Happold

April 16, 2026

5  out of  5
rating by Jeremy Happold
"Very friendly and knowledgeable! Will be back to talk again."
We responded:
"Thank you Jeremy!"
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Brandon “Desmehn” Riley

April 10, 2026

5  out of  5
rating by Brandon “Desmehn” Riley
"Emmy at the front desk was very communicative and made the insurance process very simple."
We responded:
"Thank you for the review Brandon, I’m glad to hear Emmy did a wonderful job for you."
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Anika Martinet

April 10, 2026

5  out of  5
rating by Anika Martinet
"Very helpful and knowledgeable staff at this location. Casey is great!"
We responded:
"Thank you for your feedback Anika, I’ll share your comments with Casey. "
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Erin Tomson

April 8, 2026

5  out of  5
rating by Erin Tomson
"The staff are so friendly and knowledgeable! They explain policies well, answer questions, and don’t try to upsell you on things you don’t really need for your circumstances. We’re very happy with them."
We responded:
"Thank you for your review, Erin! I'm glad to hear that our team has been able to provide you with friendly and knowledgeable service. We always aim to offer clear explanations and ensure our recommendations fit your needs. Let us know if there's anything else we can assist you with!"
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Gregg Baumann

April 7, 2026

5  out of  5
rating by Gregg Baumann
"Emmy treats us very professionally and kindly, thanks."
We responded:
"Thank you, Gregg! I'm happy to hear that Emmy provided you with professional and kind service. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
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Christine DiCurti

April 2, 2026

5  out of  5
rating by Christine DiCurti
"Matthew Raymond is always available if we have questions. He reviews our accounts yearly and has suggestions if he thinks we can get more discounts on our accounts and also if he feels we need to increase coverage on something. Always very personable. The office staff is always responsive to any questions and willing to help. Thanks"
We responded:
"Thank you for the kind review Christine, it's always a pleasure to meet with you and to make sure we have everything correct on your coverage and discounts. I hope you have a great day!"
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Caitlin Schnaidt

March 26, 2026

5  out of  5
rating by Caitlin Schnaidt
"I was so grateful for Kortni's help. I needed instantaneous insurance for my business and she was so professional, friendly, knowledgeable, and helpful. I had done some insurance shopping and spoken with a few other businesses prior to going with State Farm. I was quoted higher amounts and told it could take weeks for my insurance to go into effect form other businesses. Kortni was thorough, made sure she understood my specific needs, and still had everything done within a quick and efficient 30 minute phone call. I am completely satisfied with my experience and will absolutely be using this specific State Farm office for any future insurance needs."
We responded:
"Caitlin, thank you for your review. I’m glad that Kortni took care of you and helped make the experience efficient ."
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Karen Joubert

March 24, 2026

5  out of  5
rating by Karen Joubert
"Very professional and friendly"
We responded:
"Thank you, Karen! I'm happy to know you found our service both professional and friendly. We’re committed to providing the best experience possible. Let us know if you need anything else!"
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Vinson Waldschmidt

March 23, 2026

5  out of  5
rating by Vinson Waldschmidt
"Always professional and appreciate being local in Fairbanks!"
We responded:
"Thank you Vinson, we appreciate you as well. I hope you have a wonderful day!"
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Drew Dingmann

March 20, 2026

5  out of  5
rating by Drew Dingmann
"I have been with them for a few years now. They are always helpful and it is so handy having someone I can call and get quick service."
We responded:
"Thank you, Drew! I'm happy to know that our service has been consistently helpful for you over the years. It's great to be your go-to for quick and reliable assistance. Let us know if there's anything else we can do for you!"
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Emily Pilkinton

March 19, 2026

5  out of  5
rating by Emily Pilkinton
"Kendal is great to work with, super personable and walked me through all the questions I had!"
We responded:
"I’m glad to hear Kendal took wonderful care of you, have a wonderful day!"
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Tim Motis

March 18, 2026

5  out of  5
rating by Tim Motis
"Great service at Matt Raymond State Farm. They really understand how to treat customers correctly! Matt is wonderful!"
We responded:
"Thank you, Tim, it was great to meet with you today."
Profile photo of Rufus Scipio

Rufus Scipio

March 17, 2026

5  out of  5
rating by Rufus Scipio
"Good experience!"
We responded:
"Thank you, Rufus! I'm happy you had a good experience with us. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"