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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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cathy curby

June 4, 2025

5  out of  5
rating by cathy curby
"All the staff are friendly, knowledgeable, and a pleasure to work with. They do a wonderful job taking care of all our insurance needs."
We responded:
"Thank you Cathy! We love working with you as well!"
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Amanda Prince

June 4, 2025

5  out of  5
rating by Amanda Prince
"Great customer service! Helped us with our plan and helped us figure out everything we could do to make it affordable along with adding some life insurance for us!"
We responded:
"Thank you, Amanda! I'm happy to hear that you appreciated our customer service and found our assistance with your plan helpful. It's great that we could make things affordable for you. Let us know if there's anything else we can do for you!"
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Brent Love

June 3, 2025

5  out of  5
rating by Brent Love
"The team at Matt Raymond goes above and beyond to meet my needs. I am getting a better deal and better service, what more is there to ask for?"
We responded:
"Brent, we love to hear that! Thank you for being a customer at my agency."
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Linda “Alaskan Honey” Brumbelow-Kelley

June 3, 2025

5  out of  5
rating by Linda “Alaskan Honey” Brumbelow-Kelley
"We love doing Business with Matthew Raymond State farm...they are always up to date on what our needs need to be"
We responded:
"Thank you Linda, we love having you as a customer. I hope you have a great day!"
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Keaton Collins

May 30, 2025

5  out of  5
rating by Keaton Collins
"Had a good, productive meeting with Kendal! She had clear communication and gave me a better grasp on my auto liability coverage and a policy umbrella. It was a pleasant, refreshing conversation. Thanks Kendal."
We responded:
"Thank you, Keaton, for sharing your experience! I'm glad to hear that Kendal was able to provide clear communication and help you understand your auto liability coverage and policy umbrella. It's wonderful to know that the meeting was both productive and pleasant. If you have any more questions or need further assistance, feel free to reach out to our office."
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Mathew Mund

May 23, 2025

5  out of  5
rating by Mathew Mund
"Very easy to chat with, very knowledgeable, quick to help. I would highly recommend the Matthew Raymond team."
We responded:
"Thank you, Mathew, for your kind words! I'm glad to hear that you found our team easy to chat with and knowledgeable. Your recommendation means a lot to us. If you ever need assistance or have questions, we're here to help!"
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Ashley Kalkman

May 20, 2025

5  out of  5
rating by Ashley Kalkman
"Casey was very thorough going over policies that needed adjusting and also offering money saving options as well! I feel well covered going through State Farm."
We responded:
"Thank you, Ashley! I'm glad to hear that Casey was able to assist you with adjusting your policies and finding money-saving options. It's wonderful to know you feel well covered with us. If you have any more questions or need further assistance, please feel free to reach out anytime."
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Sky Brandt

May 14, 2025

5  out of  5
rating by Sky Brandt
"I like that they’ll meet on Zoom and text any communications. Very responsive and good customer service. I didn’t feel like anyone was trying to sell me anything or convince me of anything. Recommend ."
We responded:
"Hello Sky, I’m very happy that this was your experience and that you were well taken care of."
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William Durnan

May 7, 2025

5  out of  5
rating by William Durnan
"Very professional, friendly and informative service and bundling home owners and auto saved us money! Well done and thank you! Highly recommended!"
We responded:
"Thank you, William, for your kind words! I'm happy to hear that our professional and friendly service, along with the bundling of your insurance, was beneficial for you. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Melinda Royal

April 30, 2025

5  out of  5
rating by Melinda Royal
"Matt's office helped us with a transfer from MN to AK. Moving across the country is always hard with lots of details to worry about. Matt's office took care of our client and gave them some much needed piece of mind! We would absolutely recommend their office for all things insurance!"
We responded:
"Thank you Melinda, I’m glad we were able to help with the transfer from Minnesota to Alaska. I know moving can be a stressful time and the team and I really try and make it as easy as possible."
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Beezy Bentzen

April 26, 2025

5  out of  5
rating by Beezy Bentzen
"Casey MacCheyne spent about an hour with me, reviewing my existing auto, homeowner's and umbrella policies with State Farm. I had many questions, which he very patiently and thoroughly answered."
We responded:
"Thank you, Beezy, for sharing your experience! I'm glad to hear that Casey took the time to review your policies and address all your questions thoroughly. It's wonderful to know that our team's dedication made a positive impact. If you have any more questions or need assistance in the future, feel free to reach out!"
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Riley Schaefer

April 9, 2025

5  out of  5
rating by Riley Schaefer
"We had a great experience, I highly recommend Matthew Raymond for your insurance needs. Casey was invaluable and made everything quite painless."
We responded:
"Thank you, Riley, for your wonderful feedback! I'm glad to hear that you had a great experience with us. Casey's dedication to making the process smooth is truly appreciated!"
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Jacob Starkey

March 27, 2025

5  out of  5
rating by Jacob Starkey
"Welcoming environment, comfortable atmosphere, and genuine people."
We responded:
"Thank you, Jacob, for your wonderful feedback! I'm happy to know you felt welcomed and comfortable with us. Our team takes pride in creating a genuine and inviting atmosphere. If you ever have any questions or need assistance, feel free to reach out."
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Jim Magoffin

March 21, 2025

5  out of  5
rating by Jim Magoffin
"Matt and the other agents are always patient and professional. They make sure I am properly insured so I don’t have to worry."
We responded:
"Thank you for the review Jim, it means a great deal to the team and I. Have a great weekend!"
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Zak Douma

March 19, 2025

5  out of  5
rating by Zak Douma
"Always quick to answer the phone with a real person. Took time to help me understand each line in my policy."
We responded:
"Thank you Zack, I’m happy to hear about your experience at my agency."
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Emily Wolf

March 6, 2025

5  out of  5
rating by Emily Wolf
"Very helpful and efficient with getting my home and auto policies set up. Staff is super knowledgeable and had good follow up"
We responded:
"Thank you, Emily! I'm happy to know that our team was helpful and efficient in setting up your policies. It's great to hear that our staff's knowledge and follow-up met your expectations. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Christina Hitzemann

February 27, 2025

5  out of  5
rating by Christina Hitzemann
"Kendal helped me to adjust my car insurance yesterday, she was so friendly and patient! Thoroughly explained everything and even made me a cup of coffee 😊 10/10"
We responded:
"Thank you, Christina, for sharing your experience! I'm glad Kendal was able to assist you and provide such friendly and patient service. It's wonderful to know she made the process smooth and even added a personal touch with a cup of coffee. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Andrew Hess

January 30, 2025

5  out of  5
rating by Andrew Hess
"They are very friendly and they give you a lot of options and they are quick, easy, simple"
We responded:
"Thank you, Andrew, for sharing your experience! I'm happy to know that you found our team friendly and appreciated the variety of options we offer. It's great to hear that our process was quick and simple for you. If you have any questions or need further assistance, feel free to reach out anytime!"
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Tracie Henry

January 3, 2025

5  out of  5
rating by Tracie Henry
"Nice people, friendly, and knowledgeable!"
We responded:
"Thank you, Tracie, for your wonderful feedback! I'm glad to know that you found our team friendly and knowledgeable."
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Lona Geffe

January 2, 2025

5  out of  5
rating by Lona Geffe
"I've had such a wonderful experience with using their services for the last 4 years, such as car insurance to home insurance and life insurance. They're so kind, patient and willing to make sure you're absolutely covered in every possible way. I recommend this company and insurance for all those who are looking for coverage."
We responded:
"Thank you, Lona, for your kind words and for being with us for the past four years! I'm happy to know that our team's dedication to providing comprehensive coverage and attentive service has made a positive impact on your experience. Your recommendation means a lot to us. If you ever have any questions or need further assistance, we're here to help!"
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anothersister “heard”

December 18, 2024

5  out of  5
rating by anothersister “heard”
"Casey MacCheyne is the best! I appreciate all the work he does."
We responded:
"Thank you for the review, I'll share it with Casey as well. Have a wonderful day!"
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Michael VanHatten III

November 14, 2024

5  out of  5
rating by Michael VanHatten III
"I got hit and there was some misunderstanding on who was at fault and dealt with claim people who happened to be out of state and they had to get video evidence which took awhile but when they got it they couldn’t open it. I was waiting for a reply when Mr Raymond took it upon himself to drive out there look at and get the footage and email it to claims for me without me knowing. I really appreciate that he did that! Amazing service cleared up that I wasn’t at fault. But I was amazed that he did that haven’t got into much accident so I don’t know if this is normal but it made my claim go through so much faster. Thank you!"
We responded:
"Michael, thank you for sharing your experience! I'm glad I could help expedite your claim and clarify the situation. It's important to us that our clients feel supported, especially during stressful times like an accident. If you ever need anything else, don't hesitate to reach out. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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Dragonite907

October 30, 2024

5  out of  5
rating by Dragonite907
"Kendal Maler is amazing!!!!..She definitely gave me the best and lowest quotes and it was during one of my hardest times..it’s definitely a game changer and I will stick with State Farm for a very long time ..I am really excited for this new journey with State Farm"
We responded:
"Thank you so much for your kind words! I'm glad to hear that Kendal was able to provide you with the best and lowest quotes during such a challenging time. It's wonderful to know that you feel confident and excited about your journey with State Farm. We're here to support you every step of the way. If you ever need anything, don't hesitate to reach out. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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Lauren Henry

October 22, 2024

5  out of  5
rating by Lauren Henry
"A rental car company filed a claim against me. I had accidentally taken a photo that showed the car did NOT have damage while in my possession after the claim date, but I kept getting harassing letters from the rental company. Casey MacCheyne, an agent in Matthew Raymond's office, spent time communicating with the State Farm claims office to make sure that they sent me their decision in writing, including telling me I was free to ignore any further letters or phone calls from the rental agency. I am so grateful for such professional help at a personal level. 5 stars aren't enough!"
We responded:
"Thank you for the review Lauren, I’m glad Casey was diligent in his efforts to take care of you."
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ARGaines

September 26, 2024

5  out of  5
rating by ARGaines
"Really great customer service compared to others in town. Highly recommend."
We responded:
"ARGaines, thank you for your kind words and recommendation! I'm glad you found our customer service exceptional compared to others in town. We always strive to provide the best experience for our clients. If you ever need further assistance, don't hesitate to reach out. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"